Privacy policy

Privacy Policy

Last Updated: May 22, 2026

1. Introduction

WS ASSOCIATES LLC ("Order & Progress," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seekprogress.com and purchase our products, including digital courses hosted on Kajabi.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly:

  • Account Information: Name, email address, shipping address, billing address, phone number.
  • Payment Information: Payment card information (processed securely through Shopify Payments, PayPal, or Stripe). We do not store complete payment card information on our servers.
  • Communication Information: Customer service inquiries, product reviews and testimonials, community forum posts, email communications.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • Device Information: IP address, browser type and version, operating system, device identifiers.
  • Usage Information: Pages viewed, time spent on pages, links clicked, search queries, referring and exit pages.
  • Course Progress: For digital courses hosted on Kajabi, we track lesson completion, module progress, and time spent on content.
  • Cookies and Tracking: We use cookies and similar technologies (see Section 8).

2.3 Information from Third Parties

  • Social Media: If you connect through Facebook or Instagram, we may receive profile information.
  • Analytics Providers: Google Analytics data, Meta Pixel data, Shopify Analytics.
  • Course Platform: Kajabi provides us with course access and progress data for enrolled students.

3. How We Use Your Information

We use collected information for:

3.1 Order Processing

  • Process and fulfill your orders.
  • Send order confirmations and shipping updates.
  • Provision access to digital courses on Kajabi.
  • Handle returns and refunds (including verification of course progress for digital refund eligibility).
  • Provide customer support.

3.2 Communication

  • Send promotional emails (with your consent).
  • Respond to inquiries and requests.
  • Send important account or service updates.
  • Request reviews and feedback.

3.3 Site Improvement

  • Analyze site usage and trends.
  • Improve site functionality and user experience.
  • Develop new products and services.
  • Conduct market research.

3.4 Marketing and Advertising

  • Send targeted marketing communications.
  • Display personalized advertisements.
  • Measure advertising effectiveness.
  • Build custom audiences on social platforms.

3.5 Legal and Security

  • Comply with legal obligations.
  • Protect against fraud and unauthorized access.
  • Enforce our Terms of Service.
  • Resolve disputes.

4. How We Share Your Information

We do not sell your personal information. We share information only as described below:

4.1 Service Providers

We share information with third-party service providers:

  • Payment Processors: Shopify Payments, PayPal, Stripe.
  • Shipping Carriers: USPS, UPS, FedEx.
  • Email Marketing: Klaviyo, Kajabi.
  • Course Platform: Kajabi (for hosting courses and program content; when you purchase a digital course on seekprogress.com, your name and email are shared with Kajabi to create your course access).
  • Analytics: Google Analytics, Meta Pixel.
  • Review Platforms: Judge.me.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or subpoenas
  • Government requests
  • Legal processes
  • Protection of rights, property, or safety

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your account details.

5.2 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email.
  • Contacting us at info@seekprogress.com.
  • Updating your account preferences.

Note: You cannot opt out of transactional emails (order confirmations, shipping updates, course access details).

5.3 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to Know: Request disclosure of collected information.
  • Right to Delete: Request deletion of your information.
  • Right to Opt-Out: Opt out of sale of personal information (we do not sell).
  • Right to Non-Discrimination: Not be discriminated against for exercising rights.

To exercise these rights, contact us at info@seekprogress.com with subject line "California Privacy Rights."

5.4 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights including: Access, Rectification, Erasure, Restriction, Portability, and Objection.

Note: We currently ship physical products to the US only. Digital products are available globally and comply with GDPR for EU customers.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

  • Account Information: Until you request deletion or account closure.
  • Order Information: 7 years for tax and legal compliance.
  • Course Enrollment & Progress: While you maintain active access to the course.
  • Marketing Data: Until you opt out or request deletion.

7. Data Security

We implement reasonable security measures (SSL encryption, PCI-compliant providers), but no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

  • Essential Cookies: Required for site functionality, cart, and checkout.
  • Analytics Cookies: Google Analytics (track site usage).
  • Marketing Cookies: Meta Pixel (enable personalized advertising).

8.2 Managing Cookies

You can control cookies through browser settings or opt-out tools. Disabling essential cookies may limit site functionality.

9. Third-Party Links and Platforms

Our Site may contain links to third-party websites, including Kajabi (where our digital courses are hosted). When you access a course, you are redirected to Kajabi's platform, which has its own privacy policy. We are not responsible for the privacy practices of these third-party platforms.

Review Kajabi's Privacy Policy at: https://kajabi.com/policies/privacy

10. Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13.

11. International Data Transfers

We are based in the United States. Your information will be transferred to, stored, and processed in the US. If you purchase a digital course from outside the US, your data may also be processed by Kajabi (US-based) for course access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Site and updating the "Last Updated" date.

13. Contact Us

For privacy questions or to exercise your rights:

WS ASSOCIATES LLC 75 Founder Path Calverton, NY 11933 Email: info@seekprogress.com

(For California privacy rights requests, please include "California Privacy Rights" in the subject line.)