Refund policy

Return & Refund Policy

Last Updated: May 22, 2026

1. Our Commitment

At Order & Progress, we stand behind our gear. We want you to be completely satisfied with your purchase. If you're not, we'll make it right.

Our principle: We make gear that doesn't quit. If it fails before you do, we'll replace it.

2. Quick Summary

Product Type	Refund Window	Conditions
Physical equipment & apparel	30 days from delivery	Unused, original condition, tags attached
Digital courses (Kajabi-hosted)	7 days from purchase	Less than 20% of content accessed
Digital downloads (e-books, PDFs)	Non-refundable	All sales final once delivered
Manufacturing defects	No time limit	Warranty applies (see Section 7)

3. Return Window

3.1 Physical Products (Standard Returns)

30 days from delivery date for unused products in original condition.
Products must have all original tags and packaging.
Proof of purchase required (order number or receipt).

3.2 Digital Courses (Kajabi-Hosted Programs)

Our online courses and training programs are hosted on Kajabi. They are eligible for refund only if both conditions are met:

Request submitted within 7 days of purchase.
Less than 20% of course content has been accessed (tracked via Kajabi progress logs).

After 7 days or once you have accessed more than 20% of the content (whichever comes first), all sales are final.

Why this policy: Course content is delivered instantly upon purchase. The 7-day window gives you enough time to access the first modules and evaluate whether the program is right for you, while protecting against full consumption followed by refund requests.

3.3 Digital Downloads (E-Books, PDFs, Guides)

Digital downloads are non-refundable once the file has been delivered or accessed. By completing your purchase, you acknowledge that the digital product is delivered immediately and is therefore exempt from refund.

3.4 Defective Products

No time limit for manufacturing defects under our warranty. See Section 7 for warranty details.

4. Eligible Returns

4.1 What Can Be Returned

Training Equipment: Unused equipment in original packaging, no signs of use or wear, all components included.
Performance Gear & Apparel: Unworn with original tags attached, no washing, alterations, or odors.
Digital Courses: Within the 7-day, <20% completion window only.

4.2 What Cannot Be Returned

Products damaged by misuse or improper care.
Items without proof of purchase.
Products purchased from unauthorized sellers.
Final sale items (clearly marked at purchase).
Gift cards.
Digital downloads (e-books, PDFs) once delivered.
Digital courses after 7 days or after accessing >20% of content (whichever comes first).

5. Return Process

5.1 Initiate Return

Subject: "Return Request - Order #[YOUR ORDER NUMBER]"
Include: Order number, item(s) to return, reason for return.

5.2 Return Authorization

We'll respond within 2 business days with:

Return authorization (if approved)
Return shipping address
Step-by-step instructions

5.3 Ship Your Return (Physical Products Only)

Standard Returns: Customer pays return shipping. Package items securely in original packaging. We recommend using a trackable shipping method.
Defective Returns: We cover return shipping costs. Use the prepaid label we provide.

5.4 Digital Course Refunds

For Kajabi-hosted course refunds, no return shipping is required. We will:

Verify your course access progress is below 20% via Kajabi admin.
Revoke your course access on Kajabi.
Process the refund to your original payment method.

6. Refunds

6.1 Refund Timeline

Inspection (physical): 2-3 business days after receipt.
Verification (digital): 1-2 business days to confirm access logs.
Processing: 5-7 business days to your original payment method.
Bank Processing: Additional 3-5 business days.

6.2 Refund Amount

Full refund of product price for approved returns.
Shipping costs are non-refundable (unless item is defective).
For digital courses, refund is for the full purchase price.

6.3 Partial Refunds

May apply if items show signs of use, are missing parts, or are returned between 30-60 days (50% restocking fee for physical products only).

7. Exchanges

7.1 Size or Color Exchanges

Return original item (you pay shipping unless defective).
We ship replacement at no charge once we receive and verify the original.

7.2 Different Product Exchanges

Process a return for refund and place a new order for the desired item.

7.3 Digital Course Exchanges

Not available. If a course is not the right fit, request a refund within the 7-day / <20% window.

8. Warranty Policy

8.1 Our Warranty Promise

"If our gear fails before you do, we'll replace it." We warranty our physical products against manufacturing defects and premature wear under normal use.

8.2 What's Covered

Manufacturing Defects: Seam failures, material defects, hardware failures.
Premature Wear: Products that fail significantly sooner than expected under normal training use.

8.3 What's Not Covered

Normal wear and tear (fading, minor pilling).
Misuse, abuse, improper care or cleaning, modifications.
Digital products (no physical warranty applies).

8.4 Warranty Claims

Email info@seekprogress.com with subject "Warranty Claim - Order #[YOUR ORDER NUMBER]", including photos and a description of the issue. We will respond within 3 business days.

8.5 Warranty Period

Apparel: 12+ months of regular training use.
Equipment: 5+ years of regular training use.

9. Damaged or Defective Items

Shipping Damage: Contact us within 48 hours with photos.
Defective Items: Contact us immediately with photos. We'll send a replacement and prepaid return label.
Wrong Item Received: Contact us within 7 days.

10. Special Circumstances

Pre-Orders: Returns accepted within 30 days of delivery.
Sale or Promotional Items: Standard 30-day policy applies unless marked Final Sale.
Gift Returns: Refund issued as store credit if gift receipt provided.
Bundles: Refund of bundles requires return of all included items.

11. Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us first at info@seekprogress.com. Most issues can be resolved quickly without involving your payment provider. Unjustified chargebacks may result in the loss of access to your account and digital products.

12. Contact Us

For all return, refund, or warranty questions:

WS ASSOCIATES LLC 75 Founder Path Calverton, NY 11933 Email: info@seekprogress.com

Response time: Within 2 business days.