Shipping policy

Shipping Policy

Last Updated: May 22, 2026

1. Overview

At Order & Progress, we ship physical training equipment and apparel within the United States. Digital products (courses, e-books, PDFs) are delivered electronically and do not require physical shipping.

2. Service Area

2.1 Physical Products

  • We ship to: United States addresses only (all 50 states plus DC).
  • We do not ship to: International destinations, P.O. Boxes for oversized items, APO/FPO addresses.

2.2 Digital Products

Digital courses, programs, e-books, and downloads are available globally, with no geographic restrictions. They are delivered electronically and do not incur shipping charges.

3. Shipping Rates and Methods

3.1 Standard Shipping (Physical Products)

Order Subtotal Shipping Cost
Up to $99.99 $6.00 flat rate
$100 and above FREE

3.2 Shipping Carriers

We ship via USPS, UPS, or FedEx, depending on package size and destination. Carrier selection is at our discretion to ensure the fastest and most reliable delivery.

3.3 Expedited Shipping

Expedited shipping is not currently available. All orders ship via standard ground service.

4. Processing and Delivery Times

4.1 Order Processing

  • Orders are processed within 1-2 business days of payment confirmation.
  • Orders placed on weekends or U.S. holidays are processed on the next business day.

4.2 Estimated Delivery

  • In transit: 3-5 business days after shipment.
  • Total estimated delivery: 4-7 business days from order placement.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.

4.3 Tracking

Once your order ships, you will receive an email with tracking information. You can track your package directly through the carrier's website.

5. Digital Product Delivery

5.1 Digital Courses (Kajabi-Hosted)

  • Access is provisioned within minutes of successful payment.
  • You will receive a welcome email from Kajabi (train.seekprogress.com) with login credentials and a link to your course.
  • If you don't see the email within 30 minutes, check your spam folder or contact info@seekprogress.com.

5.2 Digital Downloads (E-Books, PDFs)

  • Download link is sent to your email address upon completion of payment.
  • Links remain active for 30 days. If your link expires, contact info@seekprogress.com for a re-send.

5.3 No Shipping Costs for Digital Products

Digital products are not subject to shipping charges, regardless of order subtotal.

6. Shipping Address

6.1 Accuracy

You are responsible for providing an accurate shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

6.2 Address Changes

If you need to change your shipping address after placing an order, contact us immediately at info@seekprogress.com. We can only update addresses on orders that have not yet shipped.

6.3 Undeliverable Packages

If a package is returned to us as undeliverable (incorrect address, refused delivery, unclaimed), we will contact you to arrange re-shipment. Re-shipment costs are the customer's responsibility.

7. Risk of Loss

7.1 Physical Products

Risk of loss and title for physical products pass to you upon delivery to the shipping carrier. Once the package is in transit, the carrier is responsible for its safe delivery.

7.2 Lost Packages

If your tracking shows a package as delivered but you did not receive it:

  1. Check with neighbors and household members.
  2. Contact the carrier directly with your tracking number.
  3. If still not resolved, contact us at info@seekprogress.com within 7 days of the delivery date so we can help investigate.

7.3 Shipping Damage

If your package arrives damaged:

  • Take photos of the package and contents immediately.
  • Contact us within 48 hours at info@seekprogress.com.
  • We will arrange a replacement or refund per our Return & Refund Policy.

8. Order Cancellation

You may request to cancel an order within 2 hours of placement, before it enters our fulfillment process. Contact info@seekprogress.com immediately. Once an order has shipped, it cannot be cancelled but may be returned per our Return & Refund Policy.

Digital product orders cannot be cancelled after access has been provisioned.

9. International Customers

We do not currently ship physical products outside the United States. However, our digital products (courses, programs, e-books) are available to customers worldwide.

If you are an international customer purchasing a digital product:

  • All prices are in USD.
  • Your bank may apply currency conversion fees.
  • You are responsible for any import taxes or duties imposed by your local jurisdiction (typically not applicable to digital products).

10. Holiday Shipping

During major U.S. holidays (Thanksgiving week, Christmas, New Year), shipping carriers may experience delays. We will announce specific cutoff dates for holiday delivery on our website and via email.

11. Contact Us

For shipping questions or issues:

WS ASSOCIATES LLC 75 Founder Path Calverton, NY 11933 Email: info@seekprogress.com

Subject line for shipping inquiries: "Shipping Question - Order #[YOUR ORDER NUMBER]"

Response time: Within 2 business days.